Support engineer
Are you passionate about cutting-edge broadcast technology? Join our dynamic team as a Technical Support Engineer and make an impact in the broadcasting world.
Here’s what you’ll do:
- Provide Expert Technical Support: Deliver high-level technical support to broadcasters globally.
- System Installation & Training: Install new systems and train journalists and IT staff at TV stations around the world.
- 24/7 Communication: Manage communications via email and telephone hotline, including 24/7 support shifts.
- Remote Troubleshooting: Solve advanced technical problems remotely, ensuring smooth operations for our clients.
- Document & Report: Maintain detailed documentation of support cases and report bugs for continuous improvement.
Requirements
We are looking for individuals who excel in:
- Clear Communication: Excellent spoken and written English skills.
- Technical Expertise: Advanced knowledge of Windows and Mac OS desktop operating systems, as well as server operating systems with a strong focus on Linux.
- Flexibility: Availability to work on shifts and travel on short notice.
- Reliability: A responsible and reliable approach to work.
- Team Collaboration: Strong teamwork skills.
- Quick Learning: The ability to rapidly learn new technologies and methods.
Preferred Qualifications
While not required, these skills will give you an edge:
- Language Skills: Proficiency in Czech or Slovak, and additional languages like French, German, Spanish, Portuguese, or Hindi.
- Technical Skills: Experience in database administration, SQL, and basic programming knowledge.
- Soft Skills: Strong training, presentation, and interpersonal skills.
- Leadership: Experience managing a team.
- Support Experience: Previous experience in a technical support role.
Languages
- Required: English
- Advantageous: French, German, Spanish, Portuguese, Hindi, Czech, Slovak
What We Offer
Joining our team means you’ll enjoy:
- Challenging Projects: Be part of interesting and challenging projects in the broadcast industry.
- Dynamic Team: Work with a fun, young, and dynamic team in an informal atmosphere.
- Global Travel: Travel to exciting destinations worldwide.
- Flexibility: Benefit from flexible working hours and the possibility of working from home.
- Tech Gear: Laptop and cell phone provided.
- Financial Rewards: Competitive salary, 13th salary, and performance-related bonuses.
- Health & Wellness: Annual training budget, Multisport card, sick days, and meal vouchers.
- Team Activities: Participate in company events and teambuilding activities.
Ready to take your career to the next level? Apply now and join us immediately!
Send us your CV on jobs@octopus-news.com or