Job openings

We are a global NRCS software company, and a proud supplier for newsrooms worldwide.

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Support engineer

Are you passionate about cutting-edge broadcast technology? Join our dynamic team as a Technical Support Engineer and make an impact in the broadcasting world.

Here’s what you’ll do:

  • Provide Expert Technical Support: Deliver high-level technical support to broadcasters globally.
  • System Installation & Training: Install new systems and train journalists and IT staff at TV stations around the world.
  • 24/7 Communication: Manage communications via email and telephone hotline, including 24/7 support shifts.
  • Remote Troubleshooting: Solve advanced technical problems remotely, ensuring smooth operations for our clients.
  • Document & Report: Maintain detailed documentation of support cases and report bugs for continuous improvement.

Requirements

We are looking for individuals who excel in:

  • Clear Communication: Excellent spoken and written English skills.
  • Technical Expertise: Advanced knowledge of Windows and Mac OS desktop operating systems, as well as server operating systems with a strong focus on Linux.
  • Flexibility: Availability to work on shifts and travel on short notice.
  • Reliability: A responsible and reliable approach to work.
  • Team Collaboration: Strong teamwork skills.
  • Quick Learning: The ability to rapidly learn new technologies and methods.

Preferred Qualifications

While not required, these skills will give you an edge:

  • Language Skills: Proficiency in Czech or Slovak, and additional languages like French, German, Spanish, Portuguese, or Hindi.
  • Technical Skills: Experience in database administration, SQL, and basic programming knowledge.
  • Soft Skills: Strong training, presentation, and interpersonal skills.
  • Leadership: Experience managing a team.
  • Support Experience: Previous experience in a technical support role.

Languages

  • Required: English
  • Advantageous: French, German, Spanish, Portuguese, Hindi, Czech, Slovak

What We Offer

Joining our team means you’ll enjoy:

  • Challenging Projects: Be part of interesting and challenging projects in the broadcast industry.
  • Dynamic Team: Work with a fun, young, and dynamic team in an informal atmosphere.
  • Global Travel: Travel to exciting destinations worldwide.
  • Flexibility: Benefit from flexible working hours and the possibility of working from home.
  • Tech Gear: Laptop and cell phone provided.
  • Financial Rewards: Competitive salary, 13th salary, and performance-related bonuses.
  • Health & Wellness: Annual training budget, Multisport card, sick days, and meal vouchers.
  • Team Activities: Participate in company events and teambuilding activities.

Ready to take your career to the next level? Apply now and join us immediately!

Send us your CV on jobs@octopus-news.com or

Apply now!

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